Our latest controlled marketing experiment reveals the results of a recent holiday campaign for one of our restaurant clients. We decided to test the impact of a thank-you email to customers on dining behavior. Our test showed that this simple gesture led to a whopping 24.73% increase in net sales within just 24 hours for […]
Growing Our Data and Strategy Team
Welcome the Newest Member of Our Team, Kyle! Welcome our newest teammate, Kyle! He joins Response Labs as a Data Analyst. With 10+ years of experience as a business analyst and a strong skill set in data visualization, Kyle will help make our client’s data even more actionable and user-friendly. Kyle will join our growing […]
Navigating to Success: Customer Journey Mapping in the Digital Age
In the ever-evolving landscape of digital marketing, understanding and optimizing the customer journey is paramount for success. As a leading digital Customer Relationship Management (CRM) and loyalty marketing agency, we recognize the significance of customer journey mapping in creating personalized and seamless experiences. In this blog, we’ll explore the strategies and best practices that can […]
How to Maintain High Email Open Rates During the Holiday Season
The holiday season is a time when many brands compete for consumers’ attention, making it difficult for marketers to make sure their emails are opened. There is a significant amount of noise and clutter in everyone’s inboxes, and consumers can often feel overwhelmed by the sheer volume of outreach they receive. However, there are plenty […]
Unveiling the Creative and Data-Driven World of Tess: From Garlic to Email Development
Meet the newest member of our team, Senior Email Developer Tess Thompson! Sourcing from 10 years of email development, Tess is passionate about data-driven email-based consumer experiences. Her main focus lies in accessibility practices, with a close second being streamlining efficiencies in the development process. With a passion for data-driven consumer experiences and a deep […]
Take it from Barbie: A Masterclass in Loyalty Marketing
Thanks to a strong performance at the box office and a juggernaut marketing strategy, Barbie is everywhere right now. The iconic, decades-old brand simultaneously reinvented itself with a 2023 blockbuster hit movie while building upon a loyal customer base and reputation. Of course, having a healthy marketing budget, say $150 million, also helps. Still, there […]
Why you Should Invest More in Re-Engagement Marketing Tactics
When businesses focus on acquiring new customers, sometimes they end up overlooking the untapped potential of re-engaging with their existing customer base. Re-engagement marketing strategies offer a valuable and often underutilized opportunity to reignite customer interest, enhance brand loyalty, and drive growth. In this blog post, we will delve into the significance of re-engagement marketing […]
The Team That Makes Everything Happen: Client Service at Response Labs
At Response Labs, our mission is to help our clients forge more meaningful relationships with their customers. But to bring our best work to market, we must first foster relationships with our clients. Trust, accountability, leadership, and service are the tenets we live by at Response Labs. These pillars are why our clients not only […]
Response Labs is a 2023 Inc. Magazine Best Workplace Winner!
Being recognized as one of the best workplaces in the country is a significant milestone that reflects the hard work and dedication of every team member at Response Labs. It is a testament to our focus on building a supportive work environment where our team feels valued, engaged, and empowered to do their best work. […]
How We Make Every Message Matter: Blending Strategy and Data
At Response Labs, our approach to CRM and loyalty marketing is customer-centric. That means using the customer’s relationship and experiences with your brand or organization to inform the messaging they receive from you. This is in contrast to taking a set of messaging and determining who within your audience should receive which versions. In order […]
